We would like to inform you that we have started shipping "Christmas presents" from Saturday, December 21st.

It will take some time for the newsletter to reach all members.

(We will deliver in order, so please be patient.)

●2024年12月1日～12月31日までにご入会いただいた会員様へは2025年1月下旬以降の発送となります。

(Please wait until 2/22, and if you have not received it, please contact us via the regular inquiry form.)

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Christmas gift not delivered inquiry

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Undelivered inquiry period

2025年1月22日(水)18時～2025年1月29日(水)18時まで

*Inquiries about undelivered items outside the period will be invalid.

※注意事項をご一読いただき、下記未着問い合わせ専用フォームよりご連絡願います。

*Reshipment may take some time.

(Scheduled for late February 2025. We will announce the details on the website as soon as they are decided.)

⇨2025年2月21日より再発送させていただきます。（ゆうパケット発送）

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How to inquire about undelivered items

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下記 未着問い合わせ専用フォームよりご連絡ください。

https://secure.plusmember.jp/uverworld/1/questionnaire/77/e59f7/

※期間外の未着問合せは無効です。

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Important Notice: Please read to the end.

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01. Unless the item is returned to the fan club or you contact us within the inquiry period to inform us that it has not arrived, we will assume that it has been delivered to you.

02.We will not be able to respond to any inquiries about undelivered items received after the period has expired, so please be sure to contact us during the period.

03. Members who have changed their address or surname on or after December 2, 2024 will have their items delivered to their old address and under their maiden name.

If your package has not arrived, please make sure to contact us using the designated form during the period for inquiries regarding non-delivery.

04. We ask that you take great care when shipping your package, but there is a chance that the envelope may be torn when it is delivered.

If the contents are severely damaged, we will exchange the item; however, if there is no damage to the contents and only the envelope is torn, we cannot exchange it.

▼ "Request for address confirmation" for shipping Christmas gifts

https://www.uverworld.jp/news/detail/2917