• 

• E-ticket issuance using the official "Neo SOUND WAVE" app can be done on a smartphone with an internet connection and a phone number starting with 090/080/070. [Supported OS]
  iPhone devices: "iOS 11.0 (iOS 13.0 or later recommended)" or later *SMS function required
  For Android devices: "Android OS 5.0 (Android OS 7.0 or higher recommended)" or higher *SMS function required
  

• *Electronic tickets are not compatible with "Feature Phones," "Raku-Raku Smartphones (models released before 2014 that are not compatible with Google Play)," "Galaho," "Tablet Devices," and "iPod touch."
  Also, some smartphones are not supported. Please be sure to check the incompatible models.

Compatible devices

An email will be sent by "Ticket Plaza (formerly known as EMTG)" to inform you of your application completion and the lottery results.
On the ticket display start date, you will receive an email from Tixplus (formerly EMTG) with instructions on how to receive your electronic ticket.
If you have specified domain reception settings, please make sure you can receive emails from "plusmember.jp". Also, please be careful with your spam settings.

• Tickets for the performance you have won can be picked up via the "UVERworld official app."

  To prevent unauthorized resale, deliveries can only be made using the smartphone device associated with the phone number you registered when applying.

  • *The "UVERworld Official App" can only be used with one phone number per Plus member ID. The same phone number cannot be registered to multiple accounts.
  • *If you are unable to receive your ticket due to reasons such as changing your phone number after changing your device or entering the wrong phone number when applying, please contact Tixplus customer support after you have started receiving your ticket.

How to receive your e-ticket and enter the venue

• *Please be sure to enter your personal information in the application form.
• * Registration is not on a first-come, first-served basis.
• *Cancellation after application and changes to the content after the reception is completed are not possible. In addition, cancellation or changes are not possible after winning the ticket lottery. Please note.
• *We cannot answer any inquiries regarding seats or lotteries.
• *Only members who have won the advance ticket lottery can enter the venue. Unauthorized buying and selling (reselling) and transferring of tickets is prohibited.
• *Reselling or transferring tickets to a third party other than through the share member function is strictly prohibited, regardless of the purpose or reason. If a fraudulent application is discovered or if we are unable to verify your identity, you will be denied entry. In such cases, please note that we will not be able to refund the ticket price or other fees.
• *Members found to have engaged in fraudulent transactions will be at a disadvantage in future lotteries.
• *Electronic tickets are for smartphones only. They can only be used on smartphones with internet access and a Japanese contracted mobile phone number starting with 090, 080, or 070.
  * SMS contract required for both iPhone and Android
• *Electronic tickets are not compatible with feature phones (Gala-ke), Raku-Raku Smartphones (models released before 2014 that are not compatible with Google Play), Galaho, tablet devices (devices that cannot use SMS), and iPod touch.
  Check compatible devices here
• *After you start receiving your e-tickets, you will be notified by email from Ticket Plaza. Please make sure you have set your email settings to receive emails from "plusmember.jp".
• *Only members who have won the advance ticket lottery can enter the venue. Unauthorized buying and selling (reselling) and transferring of tickets is prohibited.
• *Reselling or transferring tickets to a third party is strictly prohibited, regardless of the purpose or reason.
• *The share member function cannot be used for this advance sale.
• *If you are using an Android device, you may not be able to apply depending on your browser. In that case, please try changing your browser to Google Chrome.

Please be sure to read the following information and precautions carefully before attending this performance.

★ Regarding the prevention and spread ofコロナ19

[Those who fall under any of the categories below will be denied entry on the day]

• ①Those who have traveled abroad prior to the performance and are in the self-isolation period after entering Japan as stipulated by the Ministry of Health, Labor and Welfare
• ②Those with a fever of 37.5℃ or higher, those who have consumed alcoholic beverages, or those with symptoms such as cough, fatigue, runny nose, headache, vomiting, or loss of smell or taste.
• 3) Those who have a family member suspected of being infected
• ④Those who tested positive forコロナ19 before the performance and are currently in the recovery period set by the Ministry of Health, Labor and Welfare
• ⑤Those who have had close contact with someone who tested positive forコロナ19 before the performance and are currently in the home quarantine period set by the Ministry of Health, Labor and Welfare.
• -If you have an underlying medical condition (high blood pressure, diabetes, cardiovascular disease, respiratory disease, cancer, etc.) or are pregnant, please make a careful decision after referring to information from relevant organizations.

[About the venue]

• Regarding infection control measures at the venue, we will follow the guidelines on the day of the performance (wearing masks, speaking loudly, etc.).
  We will provide further information prior to the event, so please be sure to check before attending.

[Regarding entry and exit regulations]

• ・There will be no regulated entry. Please follow the instructions of the staff on the day of the event.
• ・After the performance, there will be regulated exit.
  Please wait until instructed by staff.

[Ticket details]

• ・Please note that the personal information we hold about you when you win may be shared with government agencies.
• - Please be sure to keep your seat location and serial number for one month after the event date.
• ・ We are constantly reviewing whether or not to hold the performance in accordance with the guidelines of the Ministry of Health, Labor and Welfare.
  If the performance is held and the ticket winner decides not to attend,
  Ticket prices cannot be refunded under any circumstances.
  We understand that this is extremely difficult given the daily changing situation, but we ask that you consider carefully before applying for tickets, and consult with and gain the understanding of your family and other people around you before applying.

[Other notes]

• - Please refrain from gathering in close proximity to the venue entrance or surrounding areas (convenience stores, etc.).
  In addition, please refrain from waiting for the performers to arrive or leave the venue (including at stations, airports, and hotels).
  (Staff may ask you to leave temporarily, such as while waiting for the venue to open.)
• ・There are no smoking areas. Please use the restroom before coming to the venue, if possible.
• ・We cannot accept gifts or flowers on the day.
• ・If you will be coming in a wheelchair, please contact the performance inquiry desk in advance after winning your ticket.

[Regarding refusal of entry and expulsion]

• ・Please note that if you do not follow the above precautions and are denied entry, no refunds will be given.
• - If you do not follow the instructions of the staff, you will be asked to leave.

[Contact Information]

• SOGO TOKYO 03-3405-9999（月-土 12:00～13:00/16:00～19:00※祝日を除く）

In the future, information on countermeasures and performance information may be updated under guidance from government agencies, so please check the official website.

By taking the various measures mentioned above, we will strive to prevent any infections from leaving the venue and operate the event to the best of our ability.
As a result, I sincerely hope that it will be a wonderful event.

We ask for your understanding and cooperation in order to prevent infection and the spread of the virus.

I have confirmed the precautions