Frequently Asked Questions

Q Even though I have paid the annual membership fee, I have not received an email with my member number.

A Depending on the payment method, the timing of the email may differ.

•In case of credit card payment
You will receive your member number in an email at your registered email address once you enter the required information and complete the sign-up process.

•In case of convenience store payment
After paying at a convenience store, you will receive an email at your registered email address with your member number within 150 minutes of completing the process.
Furthermore, since the email may have been sent to your junk mail folder by your email service, make sure to check your folders again to confirm whether you received the email below.

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[Neo SOUND WAVE]_Membership Registration Complete Notification

Dear x,
Thank you for signing up for Neo SOUND WAVE,
the official UVERworld fan club.

We are notifying you that your membership registration is complete.
Please be sure to carefully store this email.
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Member number: your member number will be displayed here
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Plus member ID: your Plus member ID will be displayed here
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*Your member number/Plus member ID are used as your login ID when using this website.
*The password you need to use when logging in is the password you registered when you registered as a temporary member.
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*For au smartphone users
When ""spoofing restriction"" is set in au's junk mail filter settings, even benign emails, such as email magazines and forwarded emails, are judged to be spoofed and subject to being rejected.
Furthermore, depending on the priority order of your junk mail filter, you may not receive emails subject to regulation even if it is registered in your ""Specified Incoming Mail List Settings"" when you have spoofing restrictions set. So make sure to change your spoofing restriction settings.
Please consult your mobile carrier for details.

If you have confirmed the information above and still have not yet received the email, then please use the inquiry button below to enter the required information (the name, email address, and phone number you used for registration) and place an inquiry.
*If you cannot enter accurate information, then depending on the content of your inquiry and whether any optional items are left blank, our reply may be delayed or we may not be able to respond.
If you cannot resolve your issue using the methods above,
please contact us here.

Plus member ID and member information registration
About login and payment   About the fan club

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