FAQ
Before contacting us, please check the relevant items from the FAQ below.
If the problem persists, please contact us at the bottom of the item details page.
frequently asked Questions
- I have acquired multiple Plus member IDs (EMTG IDs). I would like to unify them. What should I do?
- The "Privacy Policy" will be displayed.
About joining
- I would like to join "Neo SOUND WAVE". What are the ways to do this?
- Please tell me the registration process.
- How many days does it take to become a member?
- When will I be issued my membership number?
- Can I register using a name other than my real name?
- I live overseas. Can I join?
- I have paid my annual membership fee but I have not received my membership number via email.
- Are there any email addresses that cannot be used for registration?
- I previously registered but have since cancelled my membership. Can I rejoin?
- I registered on the website, but also registered on the app.
- I registered with multiple payment methods.
Payment of membership fees
- What is the annual fee and how can I pay it?
- I don't know how to pay at a convenience store
- I was asked to authenticate myself when paying by credit card.
- What is in-app purchase (App Store payment/Google Play payment)?
- I would like to resume in-app purchases (App Store payment/Google Play payment).
About logging in
- I forgot my membership number and password.
- I can not log in.
- Where can I check my Plus member ID (formerly known as EMTG ID)?
- I registered using in-app payment (App Store payment/Google Play payment), but I can't view member content.
- I can't log in to the app.
- I can't log in even though my payment has been completed.
Changes to registered information
- I can't change my credit card information through the app.
- I don't know how to change my registration information from the app.
- I don't know how to change my registration details.
- I registered my name and date of birth incorrectly.
- What if my last name has changed?
- I've moved, what should I do?
- My email address has changed, what should I do?
About the renewal and cancellation procedures
- Please tell me how to renew my annual membership fee.
- Can I continue the renewal procedure even after the expiration date has passed?
- Please tell me how to cancel my membership.
- How do I cancel in-app purchases (App Store payment/Google Play payment)?
- You can still log in to the site after canceling your membership. Have you been able to cancel your membership?
About automatic renewal with credit card
- Credit card payments
- I have stopped automatic renewal of my credit card once, can I have it automatically renewed again?
- How do I stop automatic renewal?
- I have auto-renewal enabled, but when will the expiration date be renewed?
- Can I check or change my credit card information?
- I received an email from my credit card company notifying me of a withdrawal one month before my membership expiration date. Will the payment be withdrawn before the expiration date?
About member benefits and newsletters
- What are the member benefits?
- I haven't received the newsletter
- When will I receive my membership benefits?
- When will I receive the renewal benefits?
About Electronic Ticket Trading
- Inquiries regarding e-tickets and ticket trading
- The ticket I applied for is not showing up in "Ticket Application History" or "Owned Tickets List" on my page.
- About the electronic ticket bonus "MemoColle"
Regarding use of the content and site
- About posting comments on TAKUYA∞ 's blog
- I can't see the content.
- I am not receiving emails from the site.
- I contacted them but haven't received a reply
- Where can I install the "UVERworld APP"?
About the UVER Points Program
- What are "UVER Points"?
- What is an "action"?
- Can I buy or transfer points?
- Can my points expire?
- My membership has expired, can I re-register and carry over my points?
- What can I use my points for?
- Where can I see the points I've earned?