FAQ

Q

I am not receiving emails from the site.

A

Problems with non-delivery of emails may not be resolved by our office alone.

We apologize for the inconvenience, but please check the following.

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● Domain-specific reception settings are blocking
Please set up your email to receive emails from the domains [plusmember.jp] and [neosoundwave.com].
*Please contact your email address provider (your mobile phone company/shop) for confirmation and setup instructions.

★For those using mobile carrier addresses
Each mobile phone company has set a high standard for spam prevention measures, which has resulted in a large number of cases of emails not being delivered.
Even if you are not aware of any measures to prevent spam mail, please be sure to check and set them up.

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●For those using docomo addresses

Please refer to the following website for how to check if an email has been identified as spam.

»For those who use the standard iPhone email app

»For those using the Docomo Mail app on an Android smartphone
*Redirects to docomo website

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●For those using au addresses (ezweb.ne.jp/au.com)

If your "Spoofing Protection" is set to "High", your email may be blocked.
Please set it to "Medium" or lower, or cancel the setting.

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● For those using SoftBank addresses (softbank.ne.jp/i.softbank.jp)

If your spam filter is set to "strong", the email may be blocked.
Set it to "Standard" or "OFF".

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●For those using iCloud addresses

Depending on the system status of your iCloud mail, receipt may be delayed or may not be delivered at all.

Please also check that the email has not been sorted into your spam folder.

Registration and use is not recommended.

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●For those using iCloud addresses, free addresses (gmail/yahoo), or PC addresses
It may have been automatically sorted into your "Spam" or "Promotions" folder.
Please check beyond your inbox.

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● Check if the capacity is exceeded

You may not be able to receive emails if your mailbox or smartphone capacity is exceeded.

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●The email address contains characters that are restricted from use.
For example, a series of dots (.....), a series of symbols (_-_), a dot or symbol immediately before the @ symbol (.@), a symbol at the beginning (-abc), etc.

If you are using an email address that contains the relevant string, please register again using a different email address.

The following types of email addresses cannot be used as a general rule, as they do not comply with the global Internet communication standard RFC (Request for Comments).

<Non-RFC compliant email address>

1. If symbols other than "-", "_", ".", "+", "?", and "/" are included

2. When two or more consecutive symbols are used

3. When symbols are used at the beginning and end (immediately before @)

4. If the part before the @ is 64 characters or more

5. If the entire email address is longer than 256 characters

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●Other

・Please change your settings so that you can receive emails from PCs and emails with URLs.

・If you are sending a blank email instead of manually entering the address, please make sure not to include your own automatic signature in the body or subject line of the email.

Depending on the email client or app you use, related emails may be displayed together as a thread.

- Please check that the receiving settings are correctly configured in your email app.

<For iPhone users>
There are two types of email sending and receiving apps: "Mail (standard email app)" and "Messages (MMS email)."
When using the "Messages (MMS Mail)" function, due to the specifications of your iPhone, you may not be able to receive emails properly.
Please use "Mail (standard email app)".

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