FAQ

Q

I have acquired multiple Plus member IDs (EMTG IDs). I would like to unify them. What should I do?

A

We do not allow duplicate IDs as this may cause confusion.

Please check the following before contacting us.

▼ If the reason for wanting to delete your Plus member ID (cancel your membership) is "I can't receive my e-tickets"

First, please contact Ticket Plaza Customer Support.

For receiving electronic tickets and SMS authentication of the app,

We will check with Ticket Plaza customer support and let you know.

≫Click here for Ticket Plaza customer support

*Inquiries regarding ticket collection will be answered in the order closest to the performance date.

▼If you have registered multiple times with "Neo SOUND WAVE"

Example: Register "Neo SOUND WAVE" with ID① and ID②

≫Contact us here

▼ If you are registered with "Neo SOUND WAVE" and other fan clubs witheachPlus member ID

Example: ID① is "Neo SOUND WAVE" andID② is registered to another artist's fan club/fan site

*Limited to services handled by Fanplus

Please contact us by clicking on [Contact us here] in the Help section below.

QI have obtained multiple Plus member IDs (EMTG IDs).

https://help.plusmember.jp/register/1395/

▼If you have multiple IDs, please contact us for any unnecessary IDs that are not registered for paid services.

Please complete the cancellation procedure yourself.

<How to cancel your membership>

Log in to My Page with your unused ID > Cancel membership

≫Click here for Ticket Plus My Page

Q. How do I delete my "Plus member ID (EMTG ID)"?

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