Frequently Asked Questions

Q I've forgotten my member number and/or password.

A

•If you've forgotten your member number
After entering the required items here, enter your:
   Name
   Birthdate
   Phone number
   Email address
and then send a request.
If you do not adequately enter the required items, we will not be able to notify you of your member number and/or password because it will take too much time to reply and/or we cannot verify your information. 

•If you've forgotten your password
Using this password re-issue link, enter your:
   Registered email address
   Birthdate
and then send a request.
You will receive a new password at your registered email address.
If you do not adequately enter the required items, we will not be able to notify you of your member number and/or password because it will take too much time to reply and/or we cannot verify your information.

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