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FAQ

Q

I received an email from my credit card company notifying me of a withdrawal one month before my membership expiration date. Will the payment be withdrawn before the expiration date?

A

If your credit card is automatically renewed,

At the beginning of each month, we carry out a process called provisional sales, which reserves a credit limit for ongoing payments from your credit card limit for a certain period of time.

Depending on the card company, provisional sales may be included in the statement.

In the case of debit cards and prepaid cards, a temporary withdrawal will occur at the time of the sale.

* Operation is not guaranteed with rechargeable debit cards or prepaid cards.


<Those who wish to continue as is>

Your membership will be automatically renewed after the 20th of the month in which it expires.


<Those who do not wish to continue>

If you cancel automatic renewal by the 20th of the month your membership expires, no membership fees will be deducted.

If you use a debit or prepaid card, your membership fee will be refunded.

The timing and method of refunds will vary depending on the credit card company. Please contact your credit card company for more information.

Click here for how to stop automatic renewal>


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