Frequently Asked Questions

Q What should I do if my last name changes?

A

You cannot make changes to your registered "Last Name" yourself.

For changes, please inquire using the ≪About EMTG ID and login≫ button below and enter the following information in the form provided.

- Member Number
- Password
- Registered Name (Full Name)
- New Last Name/Furigana for New Name

Please be aware that we cannot transfer an existing account to a new owner.
There are no exceptions to this rule, including transfers to family members.

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