Frequently Asked Questions

Q I've made an inquiry, but I haven't received a reply.

A

If any required items are missing, then it may take us more time to answer your inquiry.
For password and member number inquiries, we require your name, birthdate, and phone number. We ask that you make sure to not exclude any required information when placing an inquiry.
Furthermore, if you have incoming mail settings on your cell phone email, make sure to allow incoming mail from ""neosoundwave.com"" and ""emtg.jp"".

•Domain settings
neosoundwave.com
plusmember.jp

*For au smartphone users
When ""spoofing restriction"" is set in au's junk mail filter settings, even benign emails, such as email magazines and forwarded emails, are judged to be spoofed and subject to being rejected.
Furthermore, depending on the priority order of your junk mail filter, you may not receive emails subject to regulation even if it is registered in your ""Specified Incoming Mail List Settings"" when you have spoofing restrictions set. So make sure to change your spoofing restriction settings.
Please consult your mobile carrier for details.

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