If necessary information is missing, it may take some time to respond to your inquiry.
When inquiring about your password or membership number, we will need your name, date of birth, and telephone number, so please make sure to include all of this information when contacting us.
In addition, if you have set up your mobile phone to receive emails, you will need to set it up so that you can receive emails from "neosoundwave.com" and "plusmember.jp".
◆ Domain to set
neosoundwave.com
plusmember.jp
*For those using au smartphones
If you have set up "spoofing restrictions" in your au spam filter settings,even non-malicious emails such as newsletters and forwarded emails may be judged as spoofed andrejected.
In addition, due to the priority of spam filters, even if you register an email in the [Designated Receiving List Settings] while spoofing restrictions are set, youwill not be able to receive emails that are subject to the restrictions, so please change your spoofing restrictions settings.
For details, please contact your mobile phone company.