Frequently Asked Questions

Q I cannot log in

A

The likely causes are as follows.

1) Entry error
•Member number login
Your NSW member number and password must be entered in half-width alphanumeric characters.
•Plus member ID login
Your Plus member ID is a number beginning with E, and your password must be entered in half-width alphanumeric characters.
•Email address login
Your registered email address and password must be entered in half-width alphanumeric characters.

Make sure there are no entry errors, such as capitalized or lowercase letters.

2) Computer or smartphone environment issues
Since there are various cases are conceivable, please describe your usage environment (computer: OS & browser; smartphone: name of model) and place an inquiry via the inquiry button below.
•OS
    ・For iOS, iOS7.0 or later
    ・For Android, 4.0 or later
     *Tablets, feature phones, and raku raku smartphones are not supported.
    ・For Windows, Window 7 or later
    ・For Mac OS X, OS X 10.7 (Lion) or later
•Browser
    ・For iOS, the latest version of Safari
    ・For Android, the latest version of Android browser or Chrome
    ・For Windows, Internet Explorer 9 or later or the latest version of Firefox or Chrome
    ・For Mac OS X, the latest version of Safari or Chrome
•JavaScript
    This website uses JavaScript. Since the website cannot operate if JavaScript is disabled on your browser's settings, make sure to enable JavaScript when using the website.
●Cookies
    This website uses cookies. Since the website cannot operate if the cookie settings are disabled on your browser, make sure to enable cookies when using the website.

3) Feature phones are not supported.

BACK