UVERworld Official Site "Neo SOUND WAVE"

[Refund Information] February 26th and 27th Zepp Sapporo, March 7th and 8th Toyosu PIT

NEWS 2020.07.01

February 26th and 27th Zepp Sapporo

March 7th and 8th Toyosu PIT

The "UVERworld LIVE HOU SE TOUR 2020" scheduled for

In accordance with the policy requested by the government at theコロナ19 Response Headquarters,

We have decided to postpone the event in order to prevent the spread of infection among our customers.


Although several months have already passed since the scheduled performance date,

To everyone who purchased tickets for the above four shows, UVERworld would like to inform you that

I have decided to offer a refund.


Every day, various information is flying around,

There are times when it feels difficult to just live a normal life.

I want to keep my spirits up and do what I can now so that I can laugh and talk about it the next time we meet.

I hope I can live my daily life like that.


I hope that UVERworld 's music will reach the Crew every day in their daily lives.



*Please read the following information carefully and be sure to complete the procedure within the period.


■ Customers who purchase through the fan club advance sale

On Wednesday, July 1st at around 12:00, Ticket Pia will send a message to the email address you used to purchase the ticket.

You will receive an email with instructions on how to process your refund.

Please check the details carefully and complete the procedure within the period stated in the email.

If you have not received an email by Friday, July 10th, please contact us as soon as possible by email.

Customers who have not received an email from Ticket Pia

【問】pia_info@linkst.jp(平日10:00~18:00 土日祝休)

*When making an inquiry, please be sure to write "Regarding refunds for UVERworld live house tour tickets" in the subject line.

Please clearly state the name of the ticket purchaser and the phone number used at the time of purchase in the body of the email.


■ Customers who purchased tickets through Ticketplus Trade (formerly EMTG Trade)

Refunds will be made using E-Context's "CASH POST" service.

Refund information will be sent by email to those who hold tickets for the relevant performances after 12:00 on Monday, July 6th.

It will be sent to the PC email address registered to your Plus member ID (formerly known as EMTG ID).

If you have not registered, the email will be sent to your mobile email address.

Please check the details carefully and complete the procedure within the period stated in the email.


*All fees except for payment fees are also eligible for refund.

*Refund notification emails will be sent to those who have registered as of Friday, July 3rd.

We will send it to your PC email address or mobile email address.

*If you have specified domain reception, please make sure you can receive emails from "plusmember.jp".

Also, please be careful about your spam settings.

≪Ticket Ticketplus Page≫

https://tixplus.jp/member/mypage/

*If you have not received a refund email by the evening of Monday, July 6th,

Please contact us using the information below.


[Inquiries] Tixplus Customer Support

https://tixplus.jp/support/uver_app/

*When making an inquiry, please select "About electronic tickets"

Please state "UVERworld trade purchased ticket refund email not received" in the required information and content.

Please contact us.

*Please note that it may take some time for us to respond to your inquiry.


■ Customers who purchased tickets through Ticket Pia or SOGO TOKYO online tickets

Refund period: July 6th (Monday) 10:00 to July 31st (Friday) 23:59

The procedure varies depending on how you pick up your tickets.

Please check your collection method and then follow the refund instructions below.

http://t.pia.jp/guide/refund.jsp

[Inquiries] Ticket Pia 

http://t.pia.jp/help/


■ Customers who purchased tickets through Lawson Ticket

Refund period: July 6th (Monday) 10:00 to July 31st (Friday) 23:59

During the refund period, refunds can be made at the convenience store where the ticket was purchased or issued.

Refunds can be made at Lawson or Ministop.

Please see the refund instructions below for details.

http://l-tike.com/oc/lt/haraimodoshi/

[Inquiries] Lawson Ticket

https://l-tike.com/contact/


■ Customers who purchased tickets through ePlus

Refund period: July 6th (Monday) 10:00 to July 31st (Friday) 23:59

If you picked up your order at a Seven-Eleven/FamilyMart, please complete the refund procedure at the store where you picked it up.

If you would like to receive your tickets by mail, please send them to eplus by registered mail.

Please see the chart below for details.

http://eplus.jp/refund1/

[Inquiries] eplus

http://support.eplus.jp/



Inquiries regarding the Zepp Sapporo show on February 26th (Wed) - 27th (Fri):

WESS 011-614-9999


For inquiries regarding the Toyosu PIT performance on March 7th (Sat) - 8th (Sun):

SOGO TOKYO 03-3405-9999


[Refund Information] February 26th and 27th Zepp Sapporo, March 7th and 8th Toyosu PIT

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