The shipment of "Newsletter 28" began on Tuesday, September 15th.

We will provide you with information.

It will take some time for the newsletter to reach all members.

(We will deliver in order, so please be patient.)

​If you have not received your order by Thursday, October 22, 2020,

Please contact us within the "Undelivered Inquiry Period" below.

Please contact us using the undelivered package inquiry form (to be provided at a later date).

●For members who joined between August 1st and August 31st,

The card will be delivered along with your new membership benefits around the end of September.

●For members who joined between September 1st and September 30,

The card will be delivered along with your new membership benefits around the end of October.

●The next issue, Newsletter 29, is scheduled to be published after the new year.

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[Inquiry period for undelivered newsletter 28]

From Thursday, October 22, 2020, 6:00 PM to Thursday, November 5, 2020, 6:00 PM

*Inquiries about undelivered items outside the period will be invalid.

*Please read the notes carefully before contacting us. We will provide you with detailed instructions at a later date.

*Reshipment will take some time. (Scheduled for around the end of November 2020)

[How to inquire about undelivered items]

Please contact us using the dedicated form for inquiries regarding undelivered Newsletter 28.

*The dedicated form for inquiries regarding undelivered mail will be provided at a later date.

(This is different from the usual contact form.)

【Notes】

*Important notice. Please read to the end.

・Unless the item has not been returned to the fan club or there is a notification of non-delivery within the inquiry period,

We will assume that the item has been delivered to you.

・We will not be able to respond to inquiries about non-delivery after the period has expired.

Please be sure to contact us during the inquiry period for items not yet received.

・Members who have changed their address or surname on or after August 25, 2020,

Delivery will be to your old address and under your maiden name.

If your package has not arrived, please make sure to contact us using the designated form during the period for inquiries regarding non-delivery.

・We ask that you take great care when shipping your package,

There is a possibility that the envelope may be torn when it is delivered.

If the contents are severely damaged, we will exchange the item.

If only the envelope is torn, we cannot exchange it.