Enquiries regarding undelivered Newsletter 28 began on October 22nd at 6pm.

Members whose packages have not yet arrived can contact us via the inquiry form for undelivered packages during the period.

Please be sure to contact us.

* For members who joined between September 1st and September 30,

The card will be delivered along with your new membership benefits around the end of October.

(The shipping date will be announced on the information page as soon as it is confirmed.)

* For members who joined between August 1st and August 31st,

The certificate will be sent together with your new membership benefits around the end of September.

Therefore, if your package has not arrived, pleasecontact us through our regular inquiry form rather than through this inquiry form.

Please contact us if your package has not arrived.

*If we do not receive any contact during the period, we will assume that Newsletter 28 has arrived.

[Inquiry period for undelivered Newsletter 28]

From Thursday, October 22, 2020, 6:00 PM to Thursday, November 5, 2020, 6:00 PM

*Inquiries about undelivered items outside the period will be invalid.

*Please read the notes before contacting us.

*Reshipment may take some time.

(Shipping will begin on November 20th / Delivery may take 1-2 weeks)

[How to inquire about undelivered items]

Please contact us using the form provided in Newsletter 28 for inquiries regarding undelivered items.

https://secure.plusmember.jp/uverworld/1/questionnaire/39/ab6c8/

*Please contact us after clearly indicating the necessary information listed in the form.

*Inquiries sent via the regular inquiry form or direct email will be invalid.

*If you cannot access the above URL, there is a button on the top of the fan club site for "Inquiries about missing newsletter 28"

Please access it from there. It is at the bottom of the site.

*Access will not be possible outside of this period.

【Notes】

*Important notice. Please read to the end.

・Unless the item has not been returned to the fan club or there is a notification of non-delivery within the inquiry period,

We will assume that the item has been delivered to you.

・We will not be able to respond to inquiries about non-delivery after the period has expired.

Please be sure to contact us during the inquiry period for items not yet received.

・Members who have changed their address or surname on or after August 25, 2020,

Delivery will be to your old address and under your maiden name.

If your package has not arrived, please make sure to contact us using the designated form during the period for inquiries regarding non-delivery.