[Important] For iPhone users, regarding the impact of the iOS 15 update
NEWS 2021.12.07
Thank you for your continued use of "Neo SOUND WAVE".
Information for iPhone users.
When you update to iOS15, due to a change in settings associated with the update, when you use your credit card to sign up or renew your membership,
Additionally, we have been experiencing an issue where an error message is displayed when trying to change your credit card information.
▼Error message
"The input information is incorrect or some items have not been entered."
If an error occurs, try the following solutions.
Solution
①Please try the procedure using a browser other than Safari.
②If you are using Safari, please change the settings on your iPhone as follows and try the procedure again.
<How to change iPhone settings>
"Settings" ⇒ "Safari" ⇒ "Hide IP Address"
Change "Hide from Trackers" to "Off"
③ Setting up a private relay
"Settings" ⇒ "Apple ID" ⇒ "iCloud"
If "Private Relay" is set to "On", change it to "Off"
④ Settings to prevent cross-site tracking
Go to "Settings" → "Safari"
If "Prevent cross-site tracking" is set to "On", change it to "Off"
If the problem persists even after trying the above, we apologize for the inconvenience, but we would like to ask you to try using another browser such as "Chrome."
▼If the problem persists even after trying with Chrome browser
Please check the following.
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Log out of the site once
- Quit the Chrome app and launch it again
・Log in again and try the payment again
・If you get the same error, reload the page, wait a little while, and then try making the payment again.
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*If you enter your password multiple times in a short period of time, the security tool may identify you as a robot and the above procedure may result in an error. If you get an error, please wait a while and try again.
We apologize for any inconvenience this may cause and appreciate your understanding.
We hope you will continue to support "Neo SOUND WAVE."