Neo SOUND WAVE would like to send a Christmas present to all crew members, so we would like to ask you to confirm your registered address.

To ensure delivery to you,"Confirm your registered address" by 6:00 PM on December 4thI would like

*The same deadline applies for surname changes.

We have seen a significant increase in packages being returned due to insufficient information such as "address from the block onwards, room number, building name, nameplate name, etc."

Any defects may result in the shipment not being delivered.

We apologize for the inconvenience, but we ask for your cooperation in the following matters.

●This information is not shipping information.

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How to change your address

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https://www.uverworld.jp/faq/detail/16

*To change your registered information, please log in to Neo SOUND WAVE (website) and complete the procedure yourself on "MY PAGE."

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How to change your last name

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Please follow steps ① to ② to make the change.

①Please read the notes on the following page and make the changes on your Ticket Plaza My Page.

https://www.uverworld.jp/faq/detail/19

② A form for changing the "Romanization" displayed on your digital membership card

https://secure.plusmember.jp/uverworld/1/questionnaire/80/f8267/

*It may take some time to change the Roman alphabet notation.

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Regarding Christmas gift delivery

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Expected shipping date: December 22, 2025

First shipment eligible: Members who are valid as of November 30, 2025

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Notes

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01. There has been a huge increase in packages being returned due to insufficient information such as "address from the block onwards, room number, building name, nameplate name, etc."

02.We are unable to resend your package due to an incomplete registration. We apologize for any inconvenience this may cause.

03. For members who joined between December 1st and December 31st, 2025, items will be shipped from late January 2026 onwards.

04. Even if you have no plans to move, please be sure to check your current registration status.

05.If you move, please change your registration information.

06. Please check that the city/town/village name, apartment name, and room number are all registered.

07. If the surname displayed on your mailbox (nameplate name) is different from the surname you registered, please be sure to add “Mr./Ms. XX” to the end of the address.

08.For this shipment only, if you would like your items to be delivered to an address other than the one registered with the fan club, please change your address on the fan club site.

09.If your name is not displayed on the post, there is a high possibility that your package will be returned.

10.We plan to ship via Yu-Packet.

11. We are unable to ship to overseas destinations.

*This notification does not mean that your order has been shipped.

Please be careful not to make any mistakes.

*Notification of the start of shipping will be provided on the NSW website INFORMATION/email newsletter.

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Regarding Christmas presents

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The Christmas present is a keychain charm.

There are four types in total, and one will be shipped at random.

You cannot choose the color.

(Colors cannot be exchanged.)